Purpose:
Measures of advanced customer success managers, including customer focus, communication, problem-solving, and relationship building.
Description:
Includes feedback from peers, managers, and customers.
Competencies:
The 5 competencies assessed are:
- Customer onboarding
- Management & Advocacy
- Outcome Achievement
- Opportunity cultivation
- Professional orientation
Questions:
The assessment typically consists of a questionnaire with 70 questions.
Time Taken to Complete:
The assessment takes around 10-17 minutes to complete.
The Adaptive 360 Advanced Customer success is created by The Valla group and is based on proven psychological theories and practices and provides a comprehensive analysis of an individual’s strengths and weaknesses, as well as their potential for growth and development. The platform has been designed to provide a comprehensive self-paced sales skills development that uses technology on the foundation of newer learning of these theories.
