Purpose:
Measures emerging customer success managers, including customer focus, communication, problem-solving, and relationship building.
Description:
he Adaptive Emerging Customer Success Assessment is designed to evaluate the skills and potential of individuals who are new to the field of customer success or have limited experience in customer success roles. This assessment aims to identify candidates who possess the essential qualities and capabilities required to succeed in a customer success role and ensure the long-term success and satisfaction of customers.
Competencies:
The 5 competencies assessed are:
- Customer onboarding
- Management & Advocacy
- Outcome Achievement
- Opportunity cultivation
- Professional orientation
Questions:
The assessment typically consists of a questionnaire with 64 questions.
Time Taken to Complete:
The assessment takes around 10-14 minutes to complete.
The Adaptive Emerging Customer success is created by The Valla group and is based on proven psychological theories and practices and provides a comprehensive analysis of an individual’s strengths and weaknesses, as well as their potential for growth and development. The platform has been designed to provide a comprehensive self-paced sales skills development that uses technology on the foundation of newer learning of these theories.
